Please read these Terms and Conditions carefully before making a purchase or using this website. By accessing or using our site, you agree to be bound by these terms.

1. About Us

This website is operated by Cigar Connoisseurs, a premium cigar boutique located at 346 Water Street, Vancouver, British Columbia, V6B 1B6, Canada. We are a specialty retailer of fine cigars, humidors, accessories, and luxury tobacco products. Throughout these Terms and Conditions, "we," "us," and "our" refer to Cigar Connoisseurs. "You" and "your" refer to the customer using this website.

2. Acceptance of Terms

By browsing, registering, or placing an order on this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use this website.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon posting. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

3. Age Eligibility

4. Products & Pricing

All prices displayed on our website are listed in Canadian Dollars (CAD) and are subject to applicable taxes. We make every effort to ensure product descriptions, images, and specifications are accurate; however, we do not warrant that all information is entirely error-free.

We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly. Product availability is subject to change without notice.

5. Orders & Payment

By placing an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. Acceptance occurs when your order ships.

We accept the following forms of payment:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards with Visa or Mastercard logo
• Other payment methods listed at checkout

All transactions are processed securely. We do not store complete credit card information on our servers. You authorize us to charge your payment method for the total amount of your order, including applicable taxes and shipping fees.

6. Taxes

Orders are subject to applicable Canadian and British Columbia taxes, including GST (5%) and PST (7%), where applicable. International orders may be subject to additional customs duties and import taxes — these are the sole responsibility of the customer.

Tobacco products may be subject to additional excise duties in accordance with federal and provincial regulations.

7. Shipping & Delivery

Cigar Connoisseurs ships domestically and internationally using trusted carriers.

• Processing time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding statutory holidays).
• Shipping rates: Calculated at checkout based on weight, dimensions, and destination.
• Tracking: A tracking number will be emailed to you once your order ships.
• In-store pickup: Available at 346 Water Street, Vancouver, BC. Select at checkout.
• Risk of loss: Title and risk of loss pass to you upon delivery to the carrier.

International customers are responsible for all import duties, customs fees, and local taxes. Note that tobacco import is regulated in many countries — compliance with local laws is the buyer's responsibility.

8. Returns & Refunds

We stand behind the quality of our products. If you are not satisfied, please review our return policy:

• Returns must be initiated within 14 days of receiving your order.
• Items must be unused, in original condition, and in original packaging with all accessories.
• To initiate a return, contact us at info@cubanbest.com with your order number and reason for return.
• Return shipping costs are the customer's responsibility unless the item was received damaged or incorrect.
• Refunds are issued to the original payment method within 5–10 business days of receiving the return.

9. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@cubanbest.com with your order number and photographs. We will resolve the matter promptly at no additional cost.

10. Product Authenticity & Warranty

Cigar Connoisseurs guarantees the authenticity of all products sold. Our cigars are sourced from trusted manufacturers and authorized distributors. Where manufacturer warranties apply to accessories (cutters, lighters, humidors), coverage is subject to the manufacturer's terms. Warranty does not cover misuse, improper storage, or normal wear and tear.

11. Intellectual Property

All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Cigar Connoisseurs or its content suppliers and is protected by applicable Canadian intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

12. Privacy & Personal Information

We are committed to protecting your personal information in accordance with PIPEDA and British Columbia's PIPA. We do not sell or rent your personal information to third parties. Information is used solely for processing orders, improving your experience, and communicating about your purchases.

13. Limitation of Liability

To the fullest extent permitted by law, Cigar Connoisseurs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchase of our products. Our total liability shall not exceed the amount you paid for the relevant order.

14. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of British Columbia and the federal laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia. We encourage you to contact us directly to resolve concerns before pursuing formal legal action.

15. Third-Party Links

Our website may contain links to third-party websites provided for convenience only. We have no control over those sites and accept no responsibility for them or any loss arising from their use.

16. Contact Us