Privacy Policy

Effective Date: April 19, 2026

Cigar Connoisseurs (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy is designed to comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1. Who We Are

Cigar Connoisseurs is a retailer of premium cigars and accessories operating out of Vancouver, British Columbia, Canada.

Address: 346 Water St., Vancouver, BC V6B 16B, Canada
Email: info@cubanbest.com

2. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use our website. This may include:

• Identity and contact information: name, email address, shipping and billing address, phone number.
• Order and payment information: items purchased, order history, and transaction details. Payment card details are processed securely by our third-party payment processors; we do not store full card numbers on our servers.
• Age verification information: confirmation that you are of legal age to purchase tobacco products in your jurisdiction.
• Account information: username, password, and preferences if you create an account.
• Communications: messages, inquiries, reviews, and feedback you send us.
• Technical information: IP address, browser type, device information, pages visited, referring URLs, and similar data collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the personal information we collect for purposes such as:

• Processing and fulfilling your orders, including shipping and customer service.
• Verifying your age and identity where required by law.
• Managing your account and preferences.
• Sending transactional communications (order confirmations, shipping updates, receipts).
• Sending marketing communications where you have consented, in accordance with Canada’s Anti-Spam Legislation (CASL). You may withdraw consent at any time.
• Operating, maintaining, and improving our website and services.
• Preventing fraud, ensuring security, and complying with legal obligations.

4. Legal Basis and Consent

We collect, use, and disclose your personal information with your consent, which may be express or implied depending on the circumstances and the sensitivity of the information. By using our website or placing an order, you consent to the collection and use of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business (payment processors, shipping carriers, hosting providers, email platforms, analytics providers). These providers are contractually required to protect your information and use it only for the services they provide to us.
• Legal and regulatory authorities when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our customers or others.
• Successors in the event of a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Some of our service providers may be located outside of Canada, including in the United States. When personal information is transferred outside Canada, it may be accessible to foreign courts, law enforcement, and national security authorities under the laws of that jurisdiction.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze site usage, and support marketing. For details, please see our Cookies Policy.

7. Retention

We keep personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law (for example, tax and accounting rules typically require us to retain transaction records for several years). When personal information is no longer needed, we securely delete or anonymize it.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. No method of transmission over the Internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.
• Make a complaint to us or to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

To exercise any of these rights, contact us at the email below. We may require reasonable verification of your identity before responding.

10. Children

Our website and products are intended only for adults of legal smoking age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.

11. Links to Third-Party Sites

Our website may contain links to other websites that we do not operate. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be communicated where appropriate.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Cigar Connoisseurs
346 Water St.
Vancouver, BC V6B 16B
Canada
Email: info@cubanbest.com