Accessibility

Effective Date: April 19, 2026

Cigar Connoisseurs is committed to making our website and services accessible to everyone, including people with disabilities. This Accessibility Policy describes our commitments, the standards we follow, and how to contact us if you encounter a barrier.

1. Our Commitment

We believe our website, products, and services should be usable by everyone regardless of ability. We strive to provide a welcoming, inclusive, and barrier-free online experience, and we work to identify and remove barriers that may prevent customers with disabilities from shopping with us or accessing information about our products.

2. Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our accessibility efforts are also guided by:

• The Accessible Canada Act and regulations made under it.
• British Columbia’s Accessible British Columbia Act.
• Applicable human rights legislation, including the Canadian Human Rights Act and the BC Human Rights Code.

3. Features We Work Toward

We design, build, and maintain our website with accessibility in mind. Where possible, our site is built to support:

• Keyboard-only navigation without requiring a mouse.
• Screen reader compatibility using semantic HTML and appropriate ARIA labels.
• Descriptive alt text for meaningful images.
• Sufficient colour contrast between text and background.
• Resizable text and responsive layouts that work on a range of devices and screen sizes.
• Descriptive link text and clear headings to help users understand and navigate content.
• Form labels, error messages, and input guidance that are clear and programmatically associated with their fields.

4. Third-Party Content and Limitations

Some content on our website, such as embedded videos, maps, payment widgets, chat tools, or content contributed by customers (for example, reviews), may be provided by third parties. We encourage our vendors to meet accessibility standards, but we may not have full control over the accessibility of third-party content. We will do our best to offer accessible alternatives when asked.

5. Ongoing Improvement

Accessibility is an ongoing effort. We review our website and update content, code, and design regularly in response to user feedback, testing, and evolving best practices. Staff involved in building and maintaining the site receive guidance on accessible design, content, and coding.

6. Alternative Formats and Assistance

If you need information from our website in a different format, need help placing an order, or would like to ask a question about our products or services in another way, please contact us. We will do our best to provide the information or support in a format that meets your needs within a reasonable timeframe and at no additional cost.

7. Feedback

We welcome your feedback on the accessibility of our website. If you encounter a barrier, or have suggestions on how we can improve, please let us know. When reporting an issue, it helps to include:

• The page URL where the issue occurred.
• A description of the problem.
• The browser, device, and any assistive technology you were using.
• Your preferred way to be contacted (email, phone, etc.).

We will acknowledge feedback promptly and aim to resolve accessibility issues in a timely manner.

8. Contact Us

To request accessibility support, alternative formats, or to share feedback, please contact us at:

Cigar Connoisseurs
346 Water St.
Vancouver, BC V6B 16B
Canada
Email: info@cubanbest.com

9. Updates to This Policy

We may update this Accessibility Policy from time to time to reflect improvements, changes in standards, or new legal requirements. The updated version will be posted on this page with a new effective date.